While setting up OneDrive after installing Windows 10, if you receive “There was a problem connecting to OneDrive” error, this tutorial may help you to fix it.
OneDrive is one of the nice features in Windows 10, but a lot of users reported There was a problem connecting to OneDrive. After that, it becomes impossible to save, upload or even sync your photos and documents.
There was a problem connecting to OneDrive
There was a problem connecting to OneDrive
Check your Internet connection, then try again.
The users getting this problem also noticed that when they got this error, they could still surf the web and the Internet connection is working fine on their end. Seems like it is just OneDrive which is not recognizing the network connectivity. If you’re also getting the same problem, we hope after reading this guide, you’ll be able to solve the issue.
You may also like: How to fix “OneDrive cannot connect to Windows” error when accessing files in OneDrive
How to Fix There Was a Problem Connecting to OneDrive in Windows 10
Method 1. Disable your firewall
Your firewall may be blocking the OneDrive’s Internet connection and causing There was a problem connecting to OneDrive error.
In case, we would recommend you turn off your Firewall temporarily. Also, you may disable your current antivirus software but don’t forget to re-enable it as soon as you’re done.
In some instances, you might resolve the problem by switching to a different antivirus. Kaspersky Internet Security provides great protection, and it won’t interfere with your system in any way, thus be sure to try it out.
You may also like: Top Antivirus Software For Windows 10
Method 2. Modify your PC’s Internet Properties
1. Press Windows Key + R then type inetcpl.cpl in Run dialog box. Click OK to open Internet Properties.
2. In Internet Properties window, go to Advanced tab. Scroll down then tick following options: Use TLS 1.0, Use TLS 1.1, as well as Use TLS 1.2.
3. Click Apply then click OK. Restart your Windows PC, and the problem will be resolved.
Method 3. Disable Proxy Settings
If you are using OneDrive with proxy, try disabling it in your browser. To do that, follow these steps below:
1. Press Windows Key + R then type inetcpl.cpl in Run dialog box. Click OK to open Internet Properties.
2. In Internet Properties window, go to Connections tab. Click LAN Settings.
3. In LAN Settings window, untick the Use a proxy server for your LAN option. Then check Automatically detect settings option. Click OK > Apply > OK.
4. Close Internet Properties window.
Method 4. Reset OneDrive
Resetting your OneDrive disconnects all connections and can help with There was a problem connecting to OneDrive error.
1. Press Windows Key + R to open the Run dialog.
2. Type %localappdata%MicrosoftOneDriveOneDrive.exe /reset then click OK.
3. Click Start the type OneDrive in Windows 10 search box. Choose the OneDrive app from the results. This manually re-launches OneDrive.
Method 5. Create a new Windows 10 user profile
Perhaps the trouble is due to your user account settings, thus you can try to create a new user profile. Subsequently, sign in with this new administrator account and check if OneDrive will work.
See more: How To Fix Can’t add new user account in Windows 10
1. Click on the Start menu then click Settings
2. Select Accounts.
3. Go to Family & other users and click Add someone else to this PC.
4. After that, give an appropriate user name, password, plus a password hint. Then click Next.
Now make this account an administrator account as follows:
1. Go to Settings > Family & other users.
2. Select the account name and click Change account type.
3. Choose Administrator from the drop-down menu then click OK.
Sign in with this new administrator account and check if OneDrive will work.
Method 6. Reinstall OneDrive
If these above methods don’t work, you can try to uninstall and reinstall OneDrive in Windows 10. Here are the steps:
See also: How to Completely Uninstall OneDrive in Windows 10
1. Open Settings and click on the Apps icon.
2. On the left side, click on Apps & features, locate the Microsoft OneDrive app on the right side. Click on it then click the Uninstall button.
3. Click on Uninstall to confirm.
Note: If prompted by UAC, click on Yes to approve.
4. Now you can close Settings and restart your computer
5. Visit the OneDrive Download page, download the latest version, and run the downloaded OneDriveSetup.exe file.
6. Restart and relaunch your freshly reinstalled OneDrive app and check if the “There was a problem connecting to OneDrive” error is fixed.
VIDEO TUTORIAL: How to Fix There Was a Problem Connecting to OneDrive in Windows 10
Hope something helps you.
