In this article, learn how to fix “A Ubisoft Service Is Currently Unavailable” on Windows 11/10.
When trying to open a Ubisoft game, Uplay displays the message “A Ubisoft service is presently unavailable“. Uplay is a fundamental aspect of every Ubisoft game and is used to manage digital distribution, DRM, multiplayer, and messaging. When you try to open a game or log in to Uplay on your computer, you’ll get this error.
A Ubisoft Service is Currently Unavailable. Please Try Again Later
Multiple users, fortunately, shared the solutions they used to fix A Ubisoft Service Is Currently Unavailable on their systems. For these approaches, we’ve included step-by-step directions, so make sure you follow them properly and, perhaps, you’ll be able to solve the problem!
What are the Causes for the “A Ubisoft Service Is Currently Unavailable” Error on Windows?
Several potential culprits for this problem are included, and we strongly advise you to review the list we’ve compiled below. Identifying the problem can help you find the best troubleshooting strategy faster. Best of luck!
- Time and date are configured incorrectly – You should double-check that your computer’s time and date settings are correct. Almost all internet services rely on the right setup of time and date. Check if this addresses the issue.
- A damaged process is operated – In ProgramData, there is an oddly named executable that executes every time the game starts. Ending it may fix the problem, as it has for many other users!
- Hamachi – Users with Hamachi installed on their computers claimed that once they deleted Hamachi, the problem diminished.
- IPv6 – The issue appears to occur only when the IPv6 protocol is used to connect. The problem can be simply solved by switching to IPv4.
- Network issues – Resetting the host’s file, conducting a network reset, or assigning static IP and DNS addresses should be considered to be suitable for resolving issues with various network settings on your computer.
How To Fix UPLAY “A Ubisoft Service is Currently Unavailable. Please Try Again Later” Error
Method 1. Check the Time and Date on Your Computer
Using Ubisoft and Uplay online services assumes that your computer’s time and date are set correctly. This is a standard that is used to prevent a variety of security risks, and you must ensure that these settings are properly configured. To properly set up time and date on your PC, follow the steps below!
1. Click the Start menu and select Settings.
2. Click to open the Time & Language section and locate the Date & time tab.
3. In the Date & Time tab, set the date and time correctly on your computer. If the time is incorrect, try turning the Set time automatically option on or off, depending on where you live.
4. To change the date, under Date, click the dropdown menu button to find the current month in the calendar, and then click the current date.
5. To change the time, under Time, click the hour, minutes, or seconds that you want to change, and then slide the values until you settle for the one correct according to your time zone.
6. After altering the time settings, click OK.
Another way: Those who haven’t been able to resolve their issue by tinkering with the settings in this manner might do it in Control Panel. The settings are identical, but you may now alter your time to match the time on the Internet.
1. Open up Control Panel by searching for it in the Start button or by clicking the Search or the Cortana button at the left part of your taskbar (bottom left part of your screen). You can also open it by using the Windows Key + R key combination, typing “control.exe” in the Run box, and click OK to run Control Panel.
2. After Control Panel opens, change the view to Large or Small icons and navigate down through the window to open the Date and Time option. From the Date and Time tab, click the Change date and time button at the top and you can set it up here.
3. Alternatively, you can choose to synchronize time with an online time server by following these steps. Go to the Internet Time tab in the Date and Time window and click the Change settings. Check the box next to the Synchronize with an Internet time server option and click on the Update now button. After that, click OK, and exit Control Panel.
4. After doing all the steps listed above, the issue should be addressed.
Method 2. End a Faulty Process in Task Manager
There is a corrupted file that runs from the ProgramData directory. It is owned by Ubisoft, however it frequently becomes corrupt, preventing users from using the utility at all. Its name isn’t the same for everyone, but Task Manager will recognize it as a series of completely unconnected letters. To complete this challenge, follow the steps below.
Wait for the screen inviting you to input your credentials when you open Uplay or a Ubisoft game. An error message stating “A Ubisoft service is currently unavailable” will show up.
1. Press Ctrl + Shift + Esc key at the same time to open the Task Manager tool.
2. To enlarge Task Manager, click on More details in the lower-left corner of the window. Go to the Processes tab, scroll down until you reach the Background processes list and look for a file similar in its name to the one in the photo below.
3. Select it, then click the End task button in the lower right corner of the window.
4. Confirm any dialogs that may display when attempting to complete the process, and verify that you may now log in to Uplay on your PC!
Method 3. Uninstall Hamachi
For some users, using Hamachi can be a particular culprit. It’s troublesome since consumers must select between the two programs. However, because Uplay plays a more important role, you should consider temporarily uninstalling Hamachi to see whether the issue is rectified. Follow the steps outlined below!
1. Open Control Panel.
2. Select View as – Category in the top right corner of Control Panel, then click Uninstall a Program under the Programs section.
3. If you’re using the Settings app, selecting Apps should bring up a list of all the programs you’ve installed on your computer.
4. Uninstall the LogMeIn Hamachi utility from the Control Panel or Settings menu. Its removal wizard should launch, so follow the prompts to remove it.
When the uninstaller has finished, click Finish and restart your computer to see if any issues still show.
Method 4. Disable IPv6
Many people found that disabling Internet Protocol version 6 connectivity on their machine solved the problem, and it’s a simple solution. This makes this procedure worthwhile, and you should use it as part of your troubleshooting.
TIP: If your computer or a laptop/notebook carries this problem, it is recommended that you use Restoro Repair, an app capable of scanning the repositories and replacing corrupt and missing documents. This works in most situations, as a system corruption causes the problem. Click Here to download Restoro.
1. To open the Internet Connection settings item in Control Panel, press Windows + R. This will open the Run dialog box, where you should put ‘ncpa.cpl‘ in the bar and click OK.
2. Manually opening the Control Panel does the same result. Set the View to Category in the top right corner of the window and then click Network and Internet at the top. To open it, click the Network and Sharing Center button. Locate and click on the Change adapter settings button in the left menu.
3. Double-click your active Network Adapter when the Internet Connection window appears.
4. Then go to Properties and look for the entry for Internet Protocol Version 6 in the list. Click OK after deselecting the checkbox next to this entry.
Check to see whether the problem persists after restarting your computer to confirm the modifications.
Method 5. Use Static IP and DNS Addresses
Your computer’s IP and DNS addresses vary over time by default. Although adding static IP and DNS addresses to your computer is normally not a problem, users have noted that doing so can help you resolve the “A Ubisoft service is now unavailable” error on Windows. To try out this method, follow the steps below!
1. Open a Command Prompt window by searching for “cmd” or “Command Prompt” in the Start menu.
2. Scroll down to the network adapter that corresponds to the connection you’re using and type in the command that appears below. Take note of the following: Default Gateway, Subnet Mask, MAC Address, and DNS.
3. After that, press Windows + R, then type “ncpa.cpl” in run box. Click OK to open the Internet Connection settings item in Control Panel.
4. Click on Properties from the context menu of your active network adapter. On the list, look for Internet Protocol Version 4 (TCP/IPv4). To pick it, tap it and then click the Properties icon underneath.
5. In the General tab, and switch the radio button in the Properties window to “Use the following DNS server addresses” and use 8.8.8.8 and 8.8.4.4 respectively. Switch to “Use the following IP address” and use the same number as the Default Gateway you took note of but change the last digit after the last dot so something else.
Fill out the rest of the form in the same manner as you did the notes.
Method 6. Completely Reset Your Hosts File
When it comes to networking troubles, the host’s file is crucial. It can be reset to fix a variety of issues, including the “A Ubisoft service is now unavailable” error. If you discover that your hosts file has been hacked, or if you begin to have problems with Origin, you can restore it to its default state by following the procedures below.
1. Open This PC or My Computer, and go to the following location:
C:\Windows\System32\drivers\etc
If you are unable to see the Windows folder, you may need to enable the option to view hidden files and directories. In File Explorer’s top menu, select the “View” tab, then the “Hidden items” checkbox in the Show/hide dialog box. File Explorer will display hidden files and remember your preference until you change it again.
2. Locate the host file in the etc folder, right-click it, and select Notepad as the application to open it. To erase all text, press the Ctrl + A key combination and then click Delete or Backspace. Then, inside, put in the following words:
# Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to hostnames. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host # localhost name resolution is handled within DNS itself. # 127.0.0.1 localhost # ::1 localhost
3. To save your changes, click on File > Save. Restart your computer after exiting Notepad.
Check to see whether the issue with Ubisoft not being able to log in properly still exists.
Method 7. Use SFC to Scan for Missing or Corrupt System Files
System faults are frequently the source of networking problems. These issues are deeply embedded in the system files, and the only method to try to fix them is to run the System File Checker (SFC). It will check your system files for problems and fix or replace them if necessary. To do so, follow the steps below!
1. Start Command Prompt as Administrator.
2. In the window, type the following commands, making sure to press Enter after each one.
sfc /scannow
4. Wait for the message “Operation performed successfully” to indicate that our message was delivered successfully.
5. Try restarting your computer to see if the “A Ubisoft service is presently unavailable” issue still appears.
Method 8. Perform a Network Reset
Another simple approach to resolving this issue is to do a Network Reset, which is the last one on our list. It’s worked for a lot of people, and you have nothing to lose if you give it a shot. Check to see whether the “A Ubisoft service is currently unavailable” problem still appears on your computer by following the steps below.
1. Open Settings.
2. Click on the Network and Internet section.
3. In the right side of the window, click on Advanced network settings.
4. Scroll to the bottom of the page until you see the Network Reset button. Click on it and follow the instructions that appear on-screen, making careful to follow all of them.
5. Check out if the issue is still there!
If the options above have not been able to work, we recommend that you reset your IP Address as a final effort. This will enable the router’s DHCP Server to provide you with a new IP Address. If it doesn’t work for you, contact your Internet service provider and explain your problem.
In this video, we are gonna show you how to fix UPLAY “A Ubisoft Service is Currently Unavailable. Please Try Again Later ” error:
That’s about it.
